House of Burlesque customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Post: 27 Old Gloucester Street, London, WC1N 3AX, GB
Email: info@houseofburlesque.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Purchase or account history
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Purchase or viewing history
Website and app user journey information
Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect names and email addresses from people who sign up to receive a regular newsletter from House of Burlesque, either via the House of Burlesque website or by opting in whilst buying tickets. These email addresses are only used for this purpose.
We colecta phone numbers from people who opt in to receiving updates via WhatsApp or opt in to being added to a WhatsApp Group.
Where we get personal information from
Directly from you
Suppliers and service providers
How long we keep information
The only data stored by House of Burlesque are the phone numbers and email addresses that have been shared with us in order to provide regular updates or information via email or WhatsApp. These are digital records only.
Newsletter subscribers can unsubscribe at any time via the link included in each email sent.
Members of WhatsApp groups or recipients of WhatsApp communications can request to stop this communication at any time. Held phone numbers will be deleted within one month of the request being made.
Who we share information with
Data processors
Design My Night
This data processor does the following activities for us: They provide a ticket booking and management service for House of Burlesque performances.
Design My Night is our main ticketing provider. We also occasionally sell allocations of tickets via other established ticket booking and guest management services, including but not limited to Dice and Get Your Guide.
Squarespace
These data processors do the following activities for us: Squarespace process purchases made via the House of Burlesque website, for some House of Burlesque Academy products.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated: 4 November 2024
